Frequently asked questions

Registration and account

How do I register on the site?

Click on the registration button at the top right of the page. Fill out the registration form with information. You will receive a letter with a verification link in the mail later.

What should I do if I don’t receive the welcome email with the verification link?

Be sure to check your spam or junk mail folder. Mark such an email as safe so that you don’t lose your Boho emails in the future.

What should I do if I forgot my account password?

There is a special password recovery function for this purpose, click the “Forgot password?” button and follow the instructions of the platform.

Deposits and withdrawals

How do I know that money has been credited to my account?

You’ll see an increase in the balance section immediately after the deposit.

How long will it take to process a withdrawal request?

Once the request has been submitted, you will need to allow up to 24 hours for processing.

The system does not allow deposits, why?

Boho Casino only accepts players from jurisdictions where real money online gambling is legal. Check the rules of your jurisdiction.

Games

Why can games lag?

The performance of the site depends directly on your internet connection. Try limiting other web applications on your device that are running alongside our casino games.

Can I play casino games on mobile devices?

Yes, all our games will automatically adjust to your screen resolution. Simply go to www.bohocasino.com on your mobile browser and select any game.

I am having problems when playing games on my mobile device. Why?

The problem may be caused by an outdated smartphone model that our games do not support. Let support know your device model, OS, and browser by emailing [email protected] and they will check possible problems.

What happens if my internet connection is interrupted during a game?

In this case, you will be able to resume the game from where you left off as soon as a stable connection is restored. If the bet was placed before the interruption, it will be played as normal.

Promotional offers

How to get the welcome bonus?

You need to register on the Boho website and make a deposit of at least 20 euros, and once the payment has cleared, your welcome bonus will be credited to your balance automatically.

How to withdraw the received bonus?

The bonus you receive can be withdrawn after the wagering requirements are met. If you request a withdrawal in advance, before reaching the minimum requirements, the bonus and winnings will be canceled.

Privacy and security

How does Boho Casino protect user privacy?

To give players total money security, we use the most recent fraud prevention techniques along with SSL technology. Additionally, we only utilize personal data to the extent needed for offering gaming services.

I want to partner with Boho Casino. What do I need to do?

Go to the “Partners” section at the end of the page, fill out the form with the required information, and your request will be reviewed. More information is available at [email protected].